Privacy Policy

Last Updated: September 2026

1. ABOUT THIS POLICY

This Privacy Policy explains how Professional Gardener Ltd, trading as Nature. Refined. 

("we", "us", "our"), collects, uses, stores, and protects your personal data when you visit 

our website professional-gardener. co.uk, complete our Estate Assessment Portal, or engage our BNG 

consultancy, capital engineering, or estate curation services.

We act as a Data Controller in respect of your personal data under the UK General Data Protection 

Regulation (UK GDPR) and the Data Protection Act 2018.

2. DATA WE COLLECT

We collect and process the following categories of personal and technical data:

• Identity Data: First name, last name, professional title, and organization name.

• Contact Data: Email address, telephone number, billing address, and site location/postcode.

• Project & Land Data: Site footprints, Ordnance Survey references, planning application references, 

  and photos/surveys uploaded via our intake portal.

• Financial Data: Bank details and billing records processed via our accounting platforms 

  (Xero and Tradify).

• Technical & Usage Data: IP address, browser type, device identifiers, and page interaction 

  data collected via cookies during your visit.

3. HOW WE COLLECT YOUR DATA

• Direct Interactions: Information you submit voluntarily when filling out our Typeform 

  Estate Assessment screener, requesting an Architectural Spec Pack, or subscribing to Field Notes.

• Automated Technologies: Analytical and functional cookie data gathered as you navigate the site.

• Third-Party Sources: Publicly available land registry records or planning portals (LPA databases) 

  when verifying site boundary information for statutory BNG metrics.

4. LAWFUL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

• Contractual Necessity: To perform site audits, generate BNG metric reports, issue Tradify 

  invoices, and execute contracts.

• Legitimate Interests: To evaluate project feasibility via our assessment portal, deliver our 

  quarterly Field Notes technical briefs, and manage B2B architectural relationships.

• Legal Obligation: To maintain accurate financial records for HMRC and comply with Health & 

  Safety regulations (CITB CDM Regulations).

• Consent: For optional cookie tracking and direct marketing communications where required.

5. HOW WE SHARE YOUR DATA

We do not sell or rent your personal data to third parties. We share data only with trusted 

service providers necessary for operational delivery:

• Practice Infrastructure: Typeform (intake portal), Tradify (project management), Xero (accounting).

• Subcontractors & Surveyors: Approved ecologists or grab-hire operators (only as required 

  for capital build delivery).

• Statutory Bodies: Local Planning Authorities (LPAs) and Natural England when submitting 

  statutory BNG HMMP reports on your behalf.

6. DATA STORAGE & SECURITY

All client and project data is stored on secure, encrypted servers within the UK and EEA. 

We retain personal data only for as long as necessary to fulfill the purposes for which it was 

collected, including legal, accounting, and 30-year statutory BNG monitoring requirements.

7. YOUR RIGHTS UNDER UK GDPR

You have the right to:

• Access, correct, or request erasure of your personal data.

• Object to or restrict the processing of your data.

• Withdraw consent at any time where processing is based on consent.

• Request the transfer of your data (data portability).

To exercise any of these rights, please contact our Data Compliance Officer at:

Email: office@professional-gardener.co.uk

Address: Professional Gardener Ltd, [Company Registered Address, UK]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO)  at ico.org.uk.